Terms & conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern ABC Leisure Group Limited's relationship with you in relation to this website.

The term "ABC Leisure Group Limited" or "us" or "we" refers to the owner of the website whose registered office is ABC Boat Management, Worcester Marina, Lowesmoor Wharf, Worcester, WR1 2RS (UK). The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without ABC Leisure Group Limited's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by ABC Leisure Group Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of ABC Leisure Group Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ABC Leisure Group Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Internet copyright notice

This website and its content is copyright of ABC Leisure Group Limited - © ABC Leisure Group Limited 2013. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Purchasing online - terms

ABC LEISURE GROUP LIMITED T/A 'WEBCHANDLER'

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Making a Purchase

Making a purchase couldn't be easier. Just browse the site and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the few details that we need to be able to satisfy the order.

We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items.

If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will endeavour to email you with the option to cancel your order if you would rather not wait.

Payment

We accept most major credit cards and debit cards, including Visa, MasterCard, Switch, Solo, Maestro and Electron. We do not currently accept American Express, Discover or Diners Club. To ensure the fastest possible service, please enter the registered billing address for your credit or debit card correctly, even if you wish to have an order delivered to an alternate address. Please ensure that you also enter your telephone number and email address correctly.

Routine security checks are undertaken on all orders to reduce fraud. You will always be informed by email of any delay.

We reserve the right to reject any order and provide a full refund. Due to high levels of fraud in certain countries we will only process orders for delivery within the UK.

Placing an order indicates that you have read and accepted our terms and conditions of sale. Your statutory rights are not affected.

Credit Card Security

Please be confident that when ordering through the Webchandler website, payments made using credit or debit cards are made through a secure server.

Postage And Carriage

The website will automatically work out appropriate carriage costs. These costs are not negotiable and apply only to UK Mainland. For shipping costs to elsewhere including Northern Ireland please email for a quote. Shipping costs are for delivery on a weekday only. For weekend deliveries please email for quote.

Delivery

Your order will normally be dispatched within 2 working days of receipt of payment. We are not able to guarantee a delivery date or time. Please allow 10 working days for delivery before contacting us.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 5 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition our only obligation will be, at your option:-

  • to make good any shortage or non-delivery,
  • to replace any goods that are damaged or defective, or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Information we collect about you

We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service.

We will not e-mail you except in connection with your current order or query unless you are subscribed to our mailing list.

We will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law.

The type of information we will collect about you includes: your name, address, phone number, email address, goods ordered and credit/debit card details.

We will never collect sensitive information about you without your consent.

The information we hold will be accurate and up to date.

You can check the information that we hold about you by emailing us. If you notify us of any inaccuracies we will correct the errors promptly.

Returns Policy

We are able to accept returns as long as we are contacted within 3 working days of receipt of goods. The customer is responsible for all postage costs. The goods must be returned sealed and in a re-saleable condition.

Price Match Terms & Conditions

1. Price comparisons must include VAT and any delivery charges where applicable.

2. Products being price matched must be new and be the exact identical product.

3. Price match is applicable against any genuine UK website competitor to ABC Webchandler excludes Amazon, auction sites like ebay and private sales.

4. ABC Webchandler will match to any genuine competitors website but the product must be in stock and available for immediate purchase or delivery.

5. We must be able to verify the offer with the competitor before matching the price.

6. All price matches are at our discretion and are not enforceable.

7. We reserve the right to withdraw our price match at any time.

8. We are unable to price match if being delivered outside of the UK.

9. Price matches are agreed prior to dispatch only.

10. Price matching is not available on services such as but not limited to hull blacking, boat painting and so on.

11. To be eligible for a price match, you must purchase the item from us at the listed price and then we will refund you the difference if the price match deal is claimed within 7 days from purchase.

12. Price matching is not available on our 'bundle' deals